Due to our flex working environment and cloud-based culture, we have vast availability even outside of normal working hours. We are available via telephone Monday – Friday from 9:00 A.M. – 8:00 P.M EST; and from 9:00 A.M. – 5:00 P.M. EST on Saturday. We also pride ourselves on our very prompt and in-depth e-mail responses, 365 days of the year. Therefore, if your situation is urgent or time-sensitive and you need assistance outside of our normal working hours, please feel free to give us a call or send an e-mail explaining your situation. We normally answer all urgent queries very promptly, often including late at night or on the weekends.
Whether initial contact is via phone or e-mail, please be prepared to discuss the specifics of your project, your timeline for needing assistance, and any other relevant information regarding your proposed consultation with us. Of course, we respect the confidentiality of your project and would be happy to supply you with a Non-Disclosure Agreement before discussing specifics, at your request.